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FAQs

How long does it take for my HAIX® boots to ship?

Typically, orders leave our warehouse within 1-2 business days of receipt. Orders placed after 10am ET are processed the next business day (see important note below). After leaving our warehouse, it can take an additional 1-5 business days to receive the shipment via ground shipping services. We ship online orders via UPS to physical address destinations within the United States. If a post office box is given in lieu of a physical shipping address, the order will ship through the United States Postal Service. Please note that by providing a PO Box, you are choosing to ship with USPS and as a result, we are unable to ship expedited and unable to provide you with a return shipping label.

Our shipping department is open and actively shipping orders Monday through Friday, 8am-4pm EST. We do not ship on weekends or national holidays.

To make planning for home deliveries easier, sign up for UPS My Choice- it's free and easy. Sign up and set your preferences. You can get up to date delivery alerts and track where your package is. It's free and easy to get started, just choose the delivery features that fit your lifestyle. Relax and wait for delivery alerts. Log in to ups.com and to track your packages and/or to reroute, reschedule, or authorize a shipment release for your delivery.

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