WEBSITE PRIVACY NOTICE

Last modified: [9/16/2024]

HAIX North America, Inc. (“HAIX” or “We”) respects your privacy and is committed to protecting it through our compliance with this notice.

This notice describes the types of information we may collect from you or that you may provide when you visit the website (https://www.haixusa.com/) (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This notice applies to information we collect:

• On this Website.


• In email, text, and other electronic messages between you and this Website.


• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by HAIX or any third party (including our affiliates and subsidiaries); or


• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy notice. This notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the notice periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, credit card information, or any other identifier by which you may be contacted online or offline (”personal information”);


• That is about you but individually does not identify you; and/or


• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.


• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.


• From third parties, for example, our business partners.

Information You Provide Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.


• Records and copies of your correspondence (including email addresses), if you contact us.


• Your responses to surveys that we might ask you to complete for research purposes.


• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.


• Your search queries on the Website.


• You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, and other communication data and the resources that you access and use on the Website.


• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, contact us as outlined in the Contact Information section.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.


• Store information about your preferences, allowing us to customize our Website according to your individual interests.


• Speed up your searches.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

Third-Party Use of Cookies [and Other Tracking Technologies]

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.


• To provide you with information, products, or services that you request from us.


• To fulfill any other purpose for which you provide it.


• To provide you with notices about your account.


• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.


• To notify you about changes to our Website or any products or services we offer or provide though it.


• To allow you to participate in interactive features on our Website.


• In any other way we may describe when you provide the information.


• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please click on the thumbprint icon in the lower left corner of your screen and select the relevant toggles. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy notice:

• To our subsidiaries and affiliates.


• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.


• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HAIX’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by HAIX is among the assets transferred.


• To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.


• To fulfill the purpose for which you provide it.


• For any other purpose disclosed by us when you provide the information.


• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.


• To enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements, including for billing and collection purposes.


• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HAIX, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The categories of personal information we may disclose include:

• Identifiers.


• California Customer Records personal information categories.


• Protected classification characteristics under California or federal law.


• Commercial information.


• Internet or other similar network activity.


• Geolocation data.


• Inferences drawn from other personal information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.


• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by clicking on the thumbprint icon in the lower left corner of your screen and selecting the relevant toggles. You can also always opt-out by sending us an email with your request to [email protected].


• Promotional Offers from HAIX. If you do not wish to have your email address/contact information used by HAIX to promote our own or third parties’ products or services, you can opt-out by clicking “unsubscribe “or “email preferences” at the bottom of a HAIX email sent to you, or by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to HAIX as a result of a product purchase, warranty registration, product service experience or other transactions.


• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by clicking on the thumbprint icon in the lower left corner of your screen and selecting the relevant toggles. For this opt-out to function, you must have your browser set to accept all browser cookies.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (”NAI”) on the NAI’s website.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents’ privacy rights, click here.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Notice

It is our policy to post any changes we make to our privacy notice on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy notice to check for any changes.

Contact Information

To ask questions or comment about this privacy notice and our privacy practices, contact us at:

HAIX North America, Inc.
ATTN: Privacy Officer
2320 Fortune Drive, Suite 120
Lexington, KY 40509
Phone: 859-281-0111
Toll Free: 866-344-HAIX (4249)
www.haixusa.com
[email protected]

CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Effective Date: [9/12/2024]

This Privacy Notice for California Residents supplements the information contained in HAIX North America, Inc.’s (“HAIX”) Website Privacy Notice https://www.haixusa.com/privacy-policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). In particular, we may have collected the following categories of personal information from its consumers within the last twelve (12) months:

We may obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products you purchase.


• Indirectly from you. For example, from observing your actions on our Website.


• From third parties. For example, Google Ads, Google Analytics, MailChimp, etc.

We may use, or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.


• To provide, support, personalize, and develop our Website, and products.


• To create, maintain, customize, and secure your account with us.


• To process your requests, purchases, transactions, and payments and prevent transactional fraud.


• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.


• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).


• To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.


• For testing, research, analysis, and product development, including to develop and improve our Website, and products.


• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.


• As described to you when collecting your personal information or as otherwise set forth in the CCPA.


• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by HAIX is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract or otherwise complying with the law.

We share your personal information with the following categories of third parties:

• Service providers.


• Data aggregators.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, HAIX may have disclosed the following categories of personal information for a business purpose:

• Identifiers.


• California Customer Records personal information categories.


• Protected classification characteristics under California or federal law.


• Commercial information.


• Internet or other similar network activity.


• Geolocation data.


• Inferences drawn from other personal information.

We may use, or disclose your personal information for a business purpose to the following categories of third parties:

• Service providers.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You may have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request as set forth below, we will disclose to you:

• The categories of personal information we collected about you.


• The categories of sources for the personal information we collected about you.


• Our business or commercial purpose for collecting that personal information.


• The categories of third parties with whom we share that personal information.


• The specific pieces of personal information we collected about you (also called a data portability request).


• If we disclosed your personal information for a business purpose, two separate lists disclosing:


• sales, identifying the personal information categories that each category of recipient purchased; and


• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You may have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request as set forth below, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

1. Complete the transaction for which we collected the personal information, provide a good that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.


2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.


3. Debug products to identify and repair errors that impair existing intended functionality.


4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.


5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).


6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.


7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.


8. Comply with a legal obligation.


9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 866-344-HAIX(4249).


• Emailing us at [email protected].


• Visiting www.haixusa.com/ccpa.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent to make a request on your behalf, please provide us with a power of attorney or other legally binding written document signed by you and identifying your agent. We may also verify the identity of your designated agent.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.


• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt, unless the request specifies a different time period. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.


• Provide you a different level or quality of goods or services.


• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: HAIX North America, Inc., 2320 Fortune Drive, Suite 120, Lexington, KY 40509.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which HAIX collects and uses your information described here and in the Website Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

HAIX North America, Inc.
ATTN: Privacy Officer
2320 Fortune Drive, Suite 120
Lexington, KY 40509
Phone: 859-281-0111
Toll Free: 866-344-HAIX (4249)
www.haixusa.com
[email protected]

NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS

Haix North America, Inc. (“HAIX”) collects your personal information to support its business operations, including the business purposes listed in the chart below. We do not collect sensitive personal information.

We will not sell the personal information, we collect or share it with third parties for cross-context behavioral advertising.

To view our full privacy notice, visit https://www.haixusa.com/privacy-policy.

We may collect the personal information categories listed in the table below. The table also lists, for each category, our expected retention period, use purposes, and whether we share it with third parties for cross-context behavioral advertising.

If you have any questions about this Notice or need to access it in an alternative format due to having a disability, please contact [email protected] and 859-281-0111.

9/16/2024