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Top 5 questions

How do I find a nearby HAIX® dealer?

Contact Customer support at 866-344-4249 or live chat with us and we can help you find one in your area.

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Why are HAIX® boots expensive?

All HAIX® boots are manufactured in Europe using only the highest quality materials and highly trained shoe technicians. Quality crafted HAIX® boots offer longer lasting durability and comfort.

Investing a little more up front will lead to greater cost savings over the long term.

 

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How much will it cost to ship my order?
Standard Shipping Costs
If your order total is... To contiguous 48 states To AK/HI/PR
$0.00 - $29.99 $4.95 $34.95
$30.00 - $48.99 $7.95 $37.95
$49.00 - $424.99 $15.95 $45.95
$425.00 + $39.95 $69.95
2-Day Shipping Costs
If your order total is... To contiguous 48 states To AK/HI/PR
$0.00 - $50.00 $39.95 NA
$50.01 - $385.00 $58.95 NA
$385.01 + $139.95 NA
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What are your return policies for items purchased online?

If you are not 100% satisfied with your purchase, you can return your order to our company for a full refund of the purchase price of the boots, less shipping charges. Products must be in the condition you received them and in the original box and/or packaging.

All unworn product can be returned within 30 days from the date of purchase. Product must be unworn and in its new, sellable condition, no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment).

Send returns to: HAIX NORTH AMERICA, INC., 2320 Fortune Drive, Suite 120 in Lexington, Kentucky 40509.

We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.

Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account. We appreciate your patience.

*For orders purchased from an authorized dealer, contact the authorized dealer direct for any returns or exchanges.

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How do your boots fit?

For specific fit questions and recommendations, please call 866-344-4249 and speak with customer service, or look for our live chat feature to speak online with a representative. You can also refer to this helpful video.

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New questions

My tracking ID says that my shipment was delivered, but why didn’t I receive my package?

Please contact our Customer Service Team. We will contact our shipping service provider for you.

Contact:
Hours: Monday through Friday 8am - 5pm EST
Phone: 859-281-0111 - Toll Free: 866-344-HAIX (4249)
Email: [email protected]
Live chat (during business hours)

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How do your free boot returns work?

Product Returns

Return shipping is free and only provided through UPS®. Purchases may be returned in 4 easy steps:

  1. Click the UPS Tracking Number link from your order history or visit UPS.com and enter your UPS Package Tracking number in the "TRACK" search window
  2. Click "Return This Package" from the tracking results page
  3. Select the reason for your return and enter any additional comments
  4. Select your label option: "Print Label", "Email Link", or "Get Mobile Code" which may be used at any convenient The UPS Store location (find here)

If you decide to use a carrier other than UPS, you are responsible for all return fees. Return fees are non-refundable.

If alternate carriers are used (other than UPS), lost shipments are not the responsibility of HAIX® North America.

Free returns are available on boot purchases only.

Please note that free returns are not available to residents of Alaska, Hawaii and Puerto Rico, certain rural areas not covered by UPS and any purchases shipped through the United States Postal Service (USPS). We apologize for this inconvenience.

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What NFPA certifications do your boots have?

Most of our Fire and EMS boots have NFPA certifications. Some boots are certified to more than one NFPA standard. Please click "download features" on a boot's product page to determine the full certifications for that boot.

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What sizing suggestions do you have for your boots?

Look for the helpful tool tip on each product's detail page near the size menu. Keep in mind this is only a suggestion, accurate fit for every foot type cannot be guaranteed. As always, if you require a different size due to fit, you can take advantage of our free returns policy.

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What is Sun Reflect Leather?

Sun Reflect leather is the result of a chemical treatment during the tanning of the boot. It allows the leather to reflect more light and heat than standard leather would, so our boots are comparably cooler to the touch and cooler inside, after sitting in the sun. Sun Reflect only applies to black leather boots. Watch video here.

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Answer not found?
Use our contact form to ask us your question to the contact form