Top 5 questions
Contact Customer support at 866-344-4249 or live chat with us and we can help you find one in your area.
If you are not 100% satisfied with your purchase, you can return your order to our company for a full refund of the purchase price of the boots, less shipping charges. Products must be in the condition you received them and in the original box and/or packaging.
All unworn product can be returned within 30 days from the date of purchase. Product must be unworn and in its new, sellable condition, no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment).
We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account. We appreciate your patience.
*For orders purchased from an authorized dealer, contact the authorized dealer direct for any returns or exchanges.
All HAIX® boots are manufactured in Europe using only the highest quality materials and highly trained shoe technicians. Quality crafted HAIX® boots offer longer lasting durability and comfort.
Investing a little more up front will lead to greater cost savings over the long term.
Typically, orders leave our warehouse within 1-2 business days of receipt. Orders placed after 10am ET are processed the next business day (see important note below). After leaving our warehouse, it can take an additional 1-5 business days to receive the shipment via ground shipping services. We ship online orders via UPS to physical address destinations within the United States. If a post office box is given in lieu of a physical shipping address, the order will ship through the United States Postal Service. Please note that by providing a PO Box, you are choosing to ship with USPS and as a result, we are unable to ship expedited and unable to provide you with a return shipping label.
Our shipping department is open and actively shipping orders Monday through Friday, 8am-4pm EST. We do not ship on weekends or national holidays.
To make planning for home deliveries easier, sign up for UPS My Choice- it's free and easy. Sign up and set your preferences. You can get up to date delivery alerts and track where your package is. It's free and easy to get started, just choose the delivery features that fit your lifestyle. Relax and wait for delivery alerts. Log in to ups.com and to track your packages and/or to reroute, reschedule, or authorize a shipment release for your delivery.
We've been making quality footwear since 1948, and began specializing in Fire boots in 1992.
In 1992, Ewald Haimerl was the deputy fire chief of Mainburg's fire service. He and his firefighting colleagues were equally unhappy with the rubber boots they had to wear at that time, so he designed a collection of functional leather firefighting boots for his comrades.
More on our company's history can be found here.
Unfortunately, we can't apply special promotions, discounts or coupon codes to orders that were placed before the special started.
In your shopping cart, there will be a checkbox that reads "I have a coupon". Simply type the code into the box and click the button. This will add the coupon to your order as a line item and automatically applies the discount.
- Coupon codes are valid on internet orders only.
- Coupon codes cannot be applied to purchase orders, orders must be placed online with a valid credit card or PayPal account.
- Free shipping offers apply to standard ground shipping within the contiguous U.S. Offers do not apply to 2nd day air or shipments to AK, HI, or PR. Free Shipping promotions may include minimum purchase to qualify.
We know our customers are spread out across North America, and our dealer network does not provide service in some areas of the U.S. and Canada. Selling online is a way to reach people who wouldn't normally be able to walk into a dealer and try on boots in person.