Top 5 questions
Contact Customer support at 866-344-4249 or live chat with us and we can help you find one in your area.
All HAIX® boots are manufactured in Europe using only the highest quality materials and highly trained shoe technicians. Quality crafted HAIX® boots offer longer lasting durability and comfort.
Investing a little more up front will lead to greater cost savings over the long term.
If you are not 100% satisfied with your purchase, you can return your order to our company for a full refund of the purchase price of the boots, less shipping charges. Products must be in the condition you received them and in the original box and/or packaging.
All unworn product can be returned within 30 days from the date of purchase. Product must be unworn and in its new, sellable condition, no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment).
We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account. We appreciate your patience.
*For orders purchased from an authorized dealer, contact the authorized dealer direct for any returns or exchanges.
Typically, orders leave our warehouse within 1-2 business days of receipt. Orders placed after 10am ET are processed the next business day (see important note below). After leaving our warehouse, it can take an additional 1-5 business days to receive the shipment via ground shipping services. We ship online orders via UPS to physical address destinations within the United States. If a post office box is given in lieu of a physical shipping address, the order will ship through the United States Postal Service. Please note that by providing a PO Box, you are choosing to ship with USPS and as a result, we are unable to ship expedited and unable to provide you with a return shipping label.
Our shipping department is open and actively shipping orders Monday through Friday, 8am-4pm EST. We do not ship on weekends or national holidays.
To make planning for home deliveries easier, sign up for UPS My Choice- it's free and easy. Sign up and set your preferences. You can get up to date delivery alerts and track where your package is. It's free and easy to get started, just choose the delivery features that fit your lifestyle. Relax and wait for delivery alerts. Log in to ups.com and to track your packages and/or to reroute, reschedule, or authorize a shipment release for your delivery.
Please contact our Customer Service Team. We will contact our shipping service provider for you.
Hours: Monday through Friday 8am - 5pm EST
Phone: 859-281-0111 - Toll Free: 866-344-HAIX (4249)
Live chat (during business hours)
Return shipping is free and only provided through UPS®. Purchases may be returned in 4 easy steps:
- Click the UPS Tracking Number link from your order history or visit UPS.com and enter your UPS Package Tracking number in the "TRACK" search window
- Click "Return This Package" from the tracking results page
- Select the reason for your return and enter any additional comments
- Select your label option: "Print Label", "Email Link", or "Get Mobile Code" which may be used at any convenient The UPS Store location (find here)
If you decide to use a carrier other than UPS, you are responsible for all return fees. Return fees are non-refundable.
If alternate carriers are used (other than UPS), lost shipments are not the responsibility of HAIX® North America.
Free returns are available on boot purchases only.
Please note that free returns are not available to residents of Alaska, Hawaii and Puerto Rico, certain rural areas not covered by UPS and any purchases shipped through the United States Postal Service (USPS). We apologize for this inconvenience.
Most of our Fire and EMS boots have NFPA certifications. Some boots are certified to more than one NFPA standard. Please click "download features" on a boot's product page to determine the full certifications for that boot.
For specific fit questions and recommendations, please call 866-344-4249 and speak with customer service, or look for our live chat feature to speak online with a representative. You can also refer to this helpful video.
Look for the helpful tool tip on each product's detail page near the size menu. Keep in mind this is only a suggestion, accurate fit for every foot type cannot be guaranteed. As always, if you require a different size due to fit, you can take advantage of our free returns policy.