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FAQs

Why isn't my credit card payment being accepted?

When paying with your credit or debit card, the billing address used during checkout MUST match exactly the physical address on file with the card-issuing bank. If you are having difficulties, please ensure the billing address for your order matches the physical address (this may be different than a mailing address), or contact the card-issuing bank. Alternately, you can try using a different credit or debit card or checkout with PayPal:

  1. To make changes to your order billing address, click or tap the "Change address" button under the Billing and shipping address section on the checkout page.
  2. To change your payment method, click or tap the "Change" button under the Payment and ship method section on the checkout page. PayPal accounts are optional and not required. To pay as a guest without creating an account, simply enter your billing address and card details, but do not add a password or check the box confirming account setup.

If you are still having problems with your order, you can call or chat with us during normal business hours (8 am – 5 pm EST) or send us an email.

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