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FAQs

How is COVID-19 affecting HAIX® order processing and shipping?

Our customers are our highest priority during these uncertain times. We want you to know we are running normally and are currently processing and shipping orders, as well as returns, with no delays during COVID-19. As usual, it takes 1-2 business days to process an order and get it shipped out and then 1-5 additional days to be delivered depending on where you live. At this time, we have not received any indication from our shipping partners that delivery times have been negatively impacted as a result of COVID-19. The majority of UPS services continue with the same expected delivery timeframes their customers have come to expect. UPS has suspended their service guarantee in light of overall Coronavirus uncertainties, but remain committed to providing timely and reliable service. We do suggest, however, that you familiarize yourself with safe package handling practices recommended by the CDC. If the current situation should change, updates will be made to this page. If you have any questions about your order or our shipping times, please contact our Customer Service Department.

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