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FAQs

Repairs & Warranty

Does your footwear come with a warranty? What does the warranty process involve?

The HAIX® limited warranty is one year. You can opt to extend the HAIX® one year limited warranty for an additional year on our Black Eagle® Tactical or Athletic line, extending it to two years. (The Black Eagle® Safety line is not eligible for the extended warranty, nor are any Clearance or Factory Second boots). The form must be filled out online in order to take advantage of the extended warranty.

A valid proof of purchase must be provided for all warranty claims.  Proof of purchase must be from HAIX® directly or from an authorized HAIX® dealer. Third party purchases are not eligible for the HAIX® manufacturer’s limited warranty.

You can learn more about our limited warranty or begin your warranty claim by going here.

In order to register for the Black Eagle® two year warranty, please click here.

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Can your boots be retreaded?

Most out of warranty boots can be retreaded and refurbished with original manufacturer soles, parts and materials through our Extended Wear Program. You can learn more about our Extended Wear Program here.

Some boots are not able to be retreaded, including older, discontinued Black Eagle® styles and all Vibram®-soled boots.

To download information on pricing, along with prepaid UPS shipping labels for this service, please visit our authorized repair facility, NuShoe.

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