Information: the price is only for one zipper
Zipper getting stuck
Hey guys, Im am currently in a Fire academy and I have been issued the Haix Airpower XR1's. I love the boots they are very comfortable but unfortunately after just 3 months the zipper keeps getting stuck. I have tried everything and in emergency drills, I am unable to get the boots off in time. This is a serious issue. Please advise of what we can do about this? I would really appreciate if I can get another set of zippers send out.
We appreciate you taking the time to share your experience with us about the Airpower XR1. We are sorry to hear about your issues with the zippers. We have emailed you about the problem and hope to help you get it resolved soon. But overall, we are happy to hear that you like the boot and find it to be comfortable during training.
I love the fit of my Haix boots and after 25 years in the fire service, they are my favorite fitting and light weight boot. The only negative is the zipper that is stuck half way. I removed the zipper and fixed it as it is catching on the leather backing but within one shift it is once again stuck and makes getting in and out for emergencies a problem. Not sure what the fix is but I'm not too eager to drop $30 on another set of zippers after only owning for 7 months.
Thanks for your feedback. We are sorry to hear about your zippers getting stuck. We would be happy to send you a replacement. Do you need one zipper or two? Please send us your shipping address and the exact style of boot you are currently wearing.
We hope this fixes the problem.
I have had my boots for 2 1/2 years now. I just replaced my zippers on my Haix boots. Very easy to install these zippers on the boots.
We're happy to hear that you have gotten solid wear out of your HAIX boots and that the new zipper was easy to install.
We appreciate your feedback and hope you'll continue to be a customer in the future.
Stay safe out there!
I broke my boot zipper...
I have had my Haix boots for 7 years. I have to say that I love them. I use them for EMS duty and motorcycle riding. Sadly I yanked the zipper to hard and pulled the pull right off. After spending the weekend pulling the zipper up with my Leatherman, I contact Haix and they sent the replacement. How do you rate a zipper? Anyway most importantly, the boots are back in service!
Glad we could get you back in service, and on the road! Thanks Lee!
Zippers should last more than 6 months. Customer service did not understand that I purchased new boots a year ago and have replaced the zippers three times now. I understand wear items, but I work a 7 on 7 off schedule and only wear these R7 at work. If your going to cheapen up the product you can cheapen the price. Still upset by customer service stating only that the boots were out of warrenty. I get that but the new part failed at only 6 months. I was stuck in my boots and had to cut the laces to get out of them. Not sure if I'll even but another pair of Haix Boots due to this. Almost a hundred Dollars every time the zipper breaks and new laces. Thanks A lot.
We’re sorry to hear about the issue with your zippers. HAIX regular stock boots have a one year warranty against manufacture defects, this includes the zippers and laces. Our customer service department is working with you to get this resolved.
There is a major flaw in the XR1 zippers. It's possible it's only on the women's airpower XR1, which are what I am referring to in this review. The tabs on the top allow for too much movement, no matter how tight, not allowing the zipper to go down without having to hold the tabs. If you are able to zip them up all the way the leather backing on the zipper gets caught in the zipper and they won't unzip all the way. I have tried to loosen and tighten them in every way and new problems reveal themselves. The Velcro doesn't remotely hold up the zipper, so the zipper constantly falls down to half, even if the leather is stuck in the zipper. I have had a lot of boots with zippers in my 16 years in fire and EMS and never had problems like this. I even previously had the R2s and the zippers worked well.
We’re sorry to hear about the issue with your zippers. HAIX regular stock boots have a one year warranty against manufacture defects, this includes the zippers and laces. Please feel free to contact us at 866-344-4249 and speak to our customer service department so that we can help to get this resolved for you.
I have Three pair of Haix boots. All three pair R1, R7, XR1's all have zipper problems. Took them out of the R7
I'm sorry to hear about your zipper issues. I believe customer service is in contact with you now, working to resolve this issue.